Privacy Policy

1. Introduction

InkPresence provides professional website development and hosting services specifically designed for authors. This Privacy Policy applies to all visitors, users, and customers of our Services.

This policy complies with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.

2. Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you.

Personal Information You Provide

When you register, use our services, or communicate with us, we may collect:

• Contact information (name, email address, phone number)
• Account credentials (username, password)
• Billing information (payment details, billing address)
• Author information (genre, published works, website preferences)
• Content you provide (manuscript excerpts, author bio, book details)
• Communications (emails, chat logs, support tickets)

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, links clicked)
• Cookies and similar tracking technologies

Information from Third Parties

We may receive information about you from:

• Payment processors (Stripe, PayPal)
• Social media platforms (if you connect your accounts)
• Marketing partners (with your consent)

3. How We Use Your Information

We use the information we collect in various ways, including to:

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the context in which we collect it.

• Performance of a contract: When we need to fulfill our obligations under a service agreement
• Consent: When you have given us permission to process your data
• Legitimate interests: When processing is necessary for our business interests (e.g., improving services, security)
• Legal obligations: When we need to comply with applicable laws

5. Sharing Your Information

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, hosting, analytics)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights
• With Your Consent: For any other purpose disclosed by us when you provide the information

We require all third parties to respect your privacy and to treat your information in accordance with the law. We do not sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL encryption for all data transmissions
• Regular security audits and vulnerability testing
• Secure server infrastructure with firewalls
• Access controls and authentication systems
• Regular employee security training

Despite these measures, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.

7. Data Retention

We retain your personal information only for as long as necessary for the purposes set out in this Privacy Policy, including:

• To provide services to you
• To comply with legal obligations
• To resolve disputes
• To enforce our agreements

We generally retain customer data for 5 years after the termination of services unless a longer retention period is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate information
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information below. We may need to verify your identity before fulfilling your request.

9. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver targeted advertising (with consent)
• Improve our Services

You can control cookies through your browser settings. However, disabling cookies may affect your experience with our Services.

10. Third-Party Services

Our Services may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content or practices of any third-party sites.

We use the following categories of third-party services:

• Payment processors (Stripe, PayPal)
• Analytics services (Google Analytics)
• Email marketing platforms (Mailchimp, ConvertKit)
• Hosting providers (Hostinger)

11. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16.

If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information. If you believe a child under 16 has provided us with personal information, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top.

We recommend reviewing this Privacy Policy periodically for any changes. Changes are effective when posted.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

For EU residents, you have the right to lodge a complaint with a supervisory authority, in particular in the country of your habitual residence, place of work, or place of the alleged infringement.